Other important details you want to include are your billing and payment plan, late fees, premium discounts and even your accepted payment methods. Termination: explain when you or the customer can terminate the contract – for example, in situations where one of you wants to stop working together (p.B. if the customer stops paying your bills). Customer disputes are costly, time-consuming and disrupt your business. However, many differences of opinion can be resolved directly through negotiation or mediation with the other party. It is therefore important that you include, step by step, a clear dispute resolution process in your agreement to ensure that disputes are resolved quickly and at no unnecessary cost. Having these measures can also have the added benefit of repairing and maintaining the relationship with your customers. This may seem superfluous and, in many cases, it does. But it`s always better to be safe than sad (and your client will appreciate the extra coverage).
The second most important point of a customer agreement is the area of the project. Unfortunately, he is also one of the most neglected freelancers who reissue their first contracts. But you`re not just responsible for what you do for a customer. You`re responsible if you do. On the other hand, you would not want to add anything to your agreement that you do not fully understand. With professional billing, you can simplify your business finances while creating trust for your customers. Here are some options on how a customer service contract can benefit your business: in return for paying fees and charges as part of the agreement, you can transfer ownership of the developed IP to your client and set the terms of the assignment (if necessary). You can also provide your customer with an exclusive or non-exclusive license for the use of the developed IP and the defined license (if necessary). If your services do not comply with consumer guarantees, the consumer may be entitled to a number of remedies, including refunds and compensation for consecutive damages and damages. Under the Australian Consumer Law, a company may limit its responsibility for providing services to a consumer (excluding services used for personal, domestic or private use) to: Once you have signed a service contract, you keep a copy of your records. It can be either physical or digital – which is the easiest for you – but the most important thing is that when you have to cut back, it`s at your fingertips.
TIP: Contracts can be complex. It is important that you fully understand the terms of the contract before signing something. It is recommended that you get advice first in law and as a professional. Once you and your supplier have developed a service contract, take the time to check it carefully. Once you are satisfied, you and your service provider should sign the document. It is therefore important to ensure that your customer service contract has appropriate liability limitations to protect your business in the event of a disaster. If you are using a customer service agreement, you must be very careful not to include conditions that are inconsistent with your obligations under the Australian Consumer Law or that otherwise distort a customer`s legal rights. Because, really, your contract doesn`t do its job when it takes a licensed lawyer to understand. And if you don`t know what`s in your contract, your client will probably be even darker.